It has always been a place where you can feel welcome and safe

30-03-2020

The prestigious Duetorrihotels historical Palaces - the Grand Hotel Majestic "già Baglioni" in Bologna, the Bernini Palace Hotel in Florence, the Bristol Palace Hotel in Genoa, the Due Torri Hotel in Verona, and the two business hotels in Milan, the Hotel Santa Barbara and the Alga Hotel - have always been places where you can feel welcomed and safe, your private restore in Italy.

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Sentirsi accolti e protetti | To feel welcome and safe

As it has always been, the safety and security of our Guests and team members remain our highest priority. Today more than ever, these enduring values guide us as we face the difficult challenge of responding to the coronavirus (COVID-19).

Today, our thoughts go out to the individuals, the local communities, the health workers and governments who are on the front line working to contain the virus. We are taking part in the great, enormous collective effort to get back, step by step, what the emergency has required: the right to stay with the others, together in complete safety. By the way for us, this commitment means: to remain through our hotels, an open door to the world for You.

For us, this commitment means one thing: continuing to be, through our hotels, a true home open to the world for you.

We are closely monitoring the situation 24 hours a day and taking all necessary measures to protect our guests, with the transparency and professionalism that set us apart. We understand that traveling is not a priority right now, but we are looking ahead and working tirelessly to ensure our hotels remain fully operational.

Below is an update on what we are doing keeping your safety always in mind.

EXISTING RESERVATIONS: We are updating our policy to provide our Customers the most flexibility during these challenging times. Generally speaking, for Guests with existing individual reservations, including reservations with pre-paid rates, that are typically more restrictive, we will allow changes without a charge as long as the change is made by April 30. We invite you to contact our reservations departments in order to get assistance.
YOUR TRAVEL SAFETY: Our hotels teams are receiving ongoing briefings and enhanced operating protocols. In all Duetorrihotels Group facilities, effective disinfection of surfaces and furnishings is carried out using appropriate tools and products. In addition, starting from next week and until the complete cessation of the Covid-19 emergency, a specialized company will provide complete and preventive environmental disinfection of all public areas of our hotels.
FOR OUR DUETORRIHOTELS LUXURY CLUB MEMBERS: We have updated the Duetorrihotels Luxury Club loyalty program dedicated to our Guests, extending the validity of your loyalty points until August 31st, 2020, no longer March 31st.

We hope you appreciate our efforts, our decision to never stop our mission, our passion, our Italian hospitality. We will get through this all together! Whenever you travel, we look forward to welcoming you in our Hotels in Bologna, Verona, Genoa, Florence and Milan, in the heart of Italy, your home away from home.